// The Concierge Difference
At Fitness Room Concierge, service is more than repair work. It is an experience .
We blend national-level professionalism with concierge-style care—simplifying your day, protecting your investment, and ensuring peace of mind.
Our certified technicians are reliable, responsive, and committed to quality. Whether you need a new facility set up, warranty work managed, or ongoing maintenance programs in place, we handle it all with precision and care. Our job is not done until you are completely satisfied.
// features //
Core Features.
Concierge Planned Maintenance
Our signature program for proactive equipment care with monthly scheduled visits including detailed inspections cleaning and calibration for all covered machines.
Warranty Facilitation With OEM
We manage manufacturer warranty claims on your behalf from parts ordering to logistics and coordination ensuring every warranty issue is resolved quickly.
Non Warranty Repair Work
When equipment is out of warranty our certified technicians respond fast with service level agreements ensuring priority handling for critical repairs.
Delivery and Installation
Professional delivery and setup for new facilities remodels or equipment refresh projects completed with precision testing and final verification checks.
// How It Works
Premium Benefits & Services.
Members Report Issues
Members scan a QR code on any piece of equipment and submit a quick complaint through their phone for instant service request.
Staff Review and Approve
Requests are routed to gym staff for review and approval. Staff can also create new service requests through mobile or web.
We will Handle the Rest
Once approved the FRC platform automatically dispatches the right technician tracks progress and provides live updates throughout the process.
Track and Review Services
All service history costs and completion details are available in your dashboard providing full visibility into every piece of equipment.
Equipment Database System
Centralized equipment database system with QR codes enabling quick service request submission and asset management for tracking.
Invoice Management
Complete invoice management with billable tracking and monthly reporting for service insights.
// technology and Transparency
Real-Time Visibility and Transparency.
Everything from work order history to maintenance schedules is visible in real time, ensuring accountability and transparency across your entire facility.
The FRC platform connects members, staff, and technicians in one seamless ecosystem. When a member reports an issue, staff review and approve it with one click. Technicians receive automatic updates, and management can track every step from the dashboard. Planned Maintenance customers receive full platform access as part of their program. Gyms not enrolled in a PM program can subscribe monthly to manage equipment and repairs through the same system.
