Gyms operate in a fast-growing industry, but the service model supporting them has stayed the same for decades. It is time for better clarity, better tools, and a real commitment to member experience.

As the fitness industry grows, member expectations rise with it. People want clean, reliable equipment and a consistent experience every time they walk in.

Gyms have improved equipment layouts, programming, and overall experience. But the service model supporting equipment reliability has barely changed.

GYMS NEED REAL VISIBILITY

Most facilities cannot answer simple service questions with confidence:

• Who is handling this request?
• When will the technician arrive?
• What was done last time?
• Why is the issue recurring?

Without answers, stress increases and member experience suffers. FRC removes guesswork. You always know what is happening so your team can stay focused on members.

DATA CREATES PREDICTABLE OUTCOMES

Gyms often feel reactive because they do not have accurate information. Without clear service records or predictable scheduling, issues feel random.

Here's the truth: Predictability protects uptime. Predictability protects member trust.

When you have access to:

• Complete service history
• Predictable maintenance schedules
• Real-time status updates
• Clear performance metrics

You move from reactive to proactive—and that changes everything.

A CONSISTENT TECHNICIAN CHANGES EVERYTHING

When a new technician shows up each visit, there is no continuity and no accountability. They start from scratch every time.

A dedicated technician:

• Knows your equipment inside and out
• Understands recurring issues before they escalate
• Builds trust with your staff
• Takes personal ownership of outcomes

PARTNERSHIP MEANS SHARED GOALS

Traditional service is transactional: A call. A visit. A wait for the next issue.

A partnership is different. It's aligned. Reliable uptime, clear communication, and positive member experiences become shared priorities—not just your problem to solve alone.

WE ARE BUILDING THE FUTURE OF GYM SERVICE

Clear information. Real transparency. Consistent results. A partner you can count on.

That is the FRC standard and the future we are committed to building.