The service experience gyms receive is only as strong as the technician delivering it. That is why we hire differently, train differently, and set a higher standard from day one.

The technician is the face of the entire service experience. Because of that, who we select and how we onboard them is one of the most important parts of our entire model.

At Fitness Room Concierge we do not just look for technical skill. We look for communication, professionalism, awareness, and a commitment to consistency. The goal is simple. Every technician must be able to deliver a concierge level experience.

WE LOOK FOR TECHNICIANS WHO TAKE OWNERSHIP

The best technicians understand that their work reflects directly on the gym and its members. They take responsibility for the quality of each visit. They communicate clearly. They do not cut corners. We hire people who treat your gym as if it were their own.

WE VALUE CHARACTER AS MUCH AS TECHNICAL ABILITY

Technical skill can be taught. The right character cannot. We look for technicians who demonstrate professionalism, problem solving, awareness, calm under pressure, and respect for the environment they work in. Gyms deserve that level of care and conduct.

OUR ONBOARDING PROCESS BUILDS CONSISTENCY FROM DAY ONE

Once selected, technicians go through a structured onboarding process designed to prepare them for the concierge level expectations of FRC. This includes:

• Clear expectations for communication
• Understanding the FRC service process
• Training on equipment categories
• Familiarity with inspection routines
• Proper documentation standards
• Guidance for interacting with gym staff and members

This process makes sure every technician approaches the job the same way, no matter the location.

THE TECHNICIAN IS TRAINED TO USE OUR APP AS A TOOL, NOT AN OBLIGATION

A major part of onboarding is learning our mobile and web app. Technicians learn how the app supports their work, helps them stay organized, and allows the gym to see exactly what is happening. They are trained to use the app as a tool that elevates their quality, not something they are forced to fill out after the fact. This is a major reason our communication is strong and consistent.

WE SET EXPECTATIONS FOR CONSISTENCY AND ROUTINE

Every technician learns that consistency is the foundation of our model. We train technicians to:

• Follow structured visit routines
• Be thorough with inspections
• Use the same communication approach every time
• Document clearly and accurately
• Build trust with staff and members

This creates a service experience that feels in house even when it is not.

The app matters. The process matters. The structure matters. But the technician is the one delivering all of it inside your facility. We hire carefully. We onboard intentionally. We train consistently. We set the bar high.